Interpretive Services
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Mammoth Hospital & Sierra Park Clinics offer the services of interpreters to their patients. If you are a non-English, Limited English Proficient, deaf or hard of hearing patient, these services are available free of charge, in person or by telephone. The Interpretive Service Department is composed of qualified interpreters, in-house bilingual staff providers and over-the-phone interpreting services of Language Line available 24 hours a day, 7 days a week.
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At your request, Mammoth Hospital & Sierra Park Clinics will arrange for you to have an interpreter available throughout your medical care, helping you communicate with your medical team, arrange follow-up visits, understand prescription medication instructions, and more.
Medical interpreting requires preparation and specialized training. Mammoth Hospital’s medical interpreters are committed to helping providers establish a direct relationship with their non-English or Limited English Proficient (LEP) patients through accurate and complete interpretation to increase value and successful outcomes. The California Standards for Healthcare Interpreters are followed, that are set forth by the California Healthcare Interpreting Association, as well as abiding by confidentiality policies and regulations set up by Mammoth Hospital.
Patients are encouraged to use the services of a qualified interpreter. Some of the risks in using friends or family members as an interpreter may include:
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Family members or friends may not have the bilingual skills required to interpret accurately and completely in medical settings;
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Family members or friends may not feel bound to uphold the same standards of privacy and confidentiality as a qualified interpreter;
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Issues may arise that are sensitive and/or difficult to discuss through a family member or friend.
Patients can decline the interpreter services Mammoth Hospital & Sierra Park Clinics offer; however a hospital interpreter must be present to insure that the patient and the health care provider understand the information given.
Hospital TTY: (760) 924-4047
Hospital Spanish Interpreter Services: (760) 934-3311 ext 2671
California Relay
Services (CRS): 1-877-735-2929 (TTY)
1-888-877-5380 (ASCII)
1-888-877-5381 (Spanish)
1-888-877-5380 (VCO)
If you have concerns regarding Interpreter Services, contact Lori Ciccarelli, Community Relations Director, (760) 924-4015, email: lori.ciccarelli@mammothhospital.com
Or
State of California
Department of Health Services Licensing and Certification
(909) 383-4777 or
1-800-344-2896
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